Customer Testimonials
Informative, educated, and professional. Answered my questions clearly and did not waste my time. Happy with car.
I was struggling to get in touch with a service advisor on the phone so I tried to schedule an appointment on line but the need was not listed so I just did full service. On the way to the dealership I was running late and tried again to contact service but was only able to leave a message. When I arrived the service advisor I was given on line was not working so that is when I was helped by the Best person, Able listened to all my concerns and made me feel as if I was their most ...
My service experience was overall very good but took much longer than expected. Veronica was responsive and great to work with.
I was in for oil chg etc great service. Was faster service than i expected.
You folks are wonderful. They were here on time and very professional. Thank you again
Fast efficient service, good communication, very knowledgeable service rep in Brian Sterrett, who is the big part of why I come from Vancouver to Courtesy Ford for my service work.
Been going to Brian in service for years and he has always taken exceptional care of my vehicles.
First of all, "Thanks-A-Million" to Jeffrey at the Lincoln ~Sales Dept. for his knowledge, patient, kindness and hard work for my Nautilus. Best experience!
Big thank you to Abel and Courtesy for promptly responding and setting up service appointment, minimized waiting time fixing cracked radiator and performing 60K maintenance. Everything went very smoothly and completed in a time as stated.
I had to take my old car in for a repair, and after some challenges, Brian in the service department far exceeded my expectations. While he was wrapping up the repair, I wondered into the lot and met Ben. In minutes I was test driving the bronco that I took home. He was great to work with, as well as Hunter who handled the financing. All in all it was a great experience and I highly recommend!
Love the new Lincoln showroom. Should figure out how to demonstrate the hybrids in the showroom as the battery was dead. Sonny (?) was awesome and the offer to deliver our new Lincoln to Bend was both surprising and welcome. Jeffrey’s effort to both drive the pass and teach us how the car worked was appreciated
Ben, our salesman, and Hunter, the finance manager, took great care of us! We had a no pressure situation that resulted in our top choice vehicle, with great protections. We would happily shop again!
It was extremely pleasant and efficient. Veronica was very helpful and called me to explain everything that they found.
Courtesy Ford is always so kind and helpful when I drop my vehicle off for service. They listen to my concerns and make sure the service techs address my issues every time. The turn around on my service is always reasonable and fast based on what is required for the repair. They always communicate diligently while servicing my vehicle whether it is through a call or text message. I feel like there pricing is fair, I've had other service departments charge more then fair value for parts. Lastly, they offer a free lyft (assuming your within a reasonable distance) ...
Consistent high standards, and always striving to improve. Also extremely helpful with my mobility issues.
Tony was a pleasure to work with. He treated me with respect, was direct, and knowledgeable.
The staff was a pleasure to work with from the start. We purchased a Lincoln Black Label Aviator and the closing was fast.
I love how well the service department takes care of my vehicles when I bring then in they always make sure I'm safe and my car runs great
Allways straightforward and fast service of vehicle. Great selection and service if you are looking for a new Ford.
Courtesy Ford always does a great job. Austin was very helpful throughout the entire process.
My truck was in for a recall, the work was completed in a timely manor with friendly service writer.
Brandon Adkins was a very thorough and knowledgeable salesperson, who helped me purchase a 2024 Nautilus. I had many questions over several visits to the dealership and he was timely about answering all of them. He was also excellent at ensuring that cars I planned to see were pulled up front and ready in advance, and even rushed to a local store to buy a bottled water on a hot day for our test drive. I cannot overstate how pleasant, thoughtful and thorough Brandon was throughout the transaction. Hunter in finance was also great and very knowledgeable. I am glad I ...
The service department always does good work. I marked good on the speed of service as I was told two to three days to check the car out and then time to fix the problem. For a single, senior citizen with only one car, it is a large interruption of my lifestyle. Because the brakes went out on Saturday evening, I could not get the car into the Service Department until Monday so I was four days without a vehicle. Mainly just frustration at the delay which Brian explained.
Great dealership, great service! Always able to get my vehicle in promptly for service and the service is excellent. They even sent a technician to my house to fix a couple of recall issues.
I had an appointment for routine oil change and tire rotation. They were ready for my vehicle when I arrived and completed the work is a timely manner.
Incredibly friendly and gracious staff! I stopped by to ask if I could charge my EV for an hour and they not only kindly allowed me to pull into the garage, but also offered coffee and a space to relax for an hour. A++ THANK YOU!
Smooth and seamless
I just had the best car-buying experience of my life, all thanks to Scott at Courtesy Ford! From the moment I walked into the dealership, Scott's professionalism and friendliness stood out. He guided me through the process of purchasing a Mach-E Mustang with incredible expertise and genuine care. Scott's knowledge about the car was impressive, and he took the time to explain every detail and answer all my questions thoroughly. He made sure I was comfortable with my decision and went above and beyond to ensure I got the perfect deal. The entire process was seamless and enjoyable, ...
The staff here goes far above and beyond. I highly recommend them for servicing your Lincoln vehicle.
The deal was more than fair. Negotiations were not back and fourth. Sales rep and manager were respectful. Dealer had person pick me up from the airport an hour away. Sales rep was patient and knowledgable. Manager was professional and kept to promises. Financing was fast and professional but everyone was friendly. I’ll try and send them more business in the future. Other Ford dealers need to learn by them.
Emilio was extremely helpful and accommodating considering I live in Seattle. He drove almost two hours to meet in the middle to deliver the car and answered every question and concern over the phone. The whole process was surprisingly smooth considering the circumstances and I cannot recommend the dealership enough.
The sales team, particularly Scott, took time and effort to find us the vehicle we wanted. They were incredibly gracious and easy to work with.
Austin was amazing to work with I highly recommend seeing him when you come in!
My salesman was Rick Smith. This was the second time I purchased a car from Rick. He is an excellent salesman and answered all my questions. This is why I bought my second car from him.
Mobil oil and filter service- tech was quick, knowledgeable and courteous. glad I signed up
We were delighted with the quality of service at Courtesy. While the exact Maverick Hybrid we'd like to have bought was not available--with a 6-9 month wait--a generous offer was made on a vehicle that was very close, so we bought it. The sales people we worked with were friendly and knowledgeable, and best of all, never pushy. It was a great experience, and we highly recommend Courtesy--where they absolutely live up to the name.
Just purchased a vehicle from Courtesy Ford Lincoln from Sabina K. Purchasing a new car can be stressful at times but I have to say Sabina made the experience very easy. She is extremely knowledgeable, fair and her communication skills are exceptional. She even communicate with us on her days off. We had a few delays due to the vehicle being in transit but she was always keeping us informed. We traded in our vehicle and Courtesy Ford was nice enough to provide a loaner during the time it took to get the car to the dealership. Best experience buying ...
I was very impressed with the Courtesy Ford Team. I have had some bad experiences in the past when buying a car. This was my third purchase in the last year with Courtesy Ford. This one was a christmas gift to my wife. A new 2024 Bronco. Tyler the salesman made it real easy for me. I went on line built the Bronco and sent him the link. He called me back in 20 minutes confirmed everything I gave him some money and it was ordered. Tyler kept me updateded and 5 months later it was here. When we picked up the Bronco ...
One of the best buying experiences! We loved our sales and finance guys, Scott and Hunter. They made it very stress free. We love our Lincoln Aviator!
Had a great experience ordering and purchasing a Maverick with Sherry. Highly recommend.
The most fantastic experience we have had getting a car. This dealership is literally the opposite of all the stereotypes of going to the dealer to buy a car. The staff was very knowledgeable and helpful, it turned an anxiety filled event into a fun one where me and my fiancee were dancing in the car on the drive home.
Excellent customer service experience I ever had in a while. hands down to this team at this location. The one in gresham is going down hill.
Sabina was wonderful! We had a more complicated purchase since we were buying a car out of state, but she kept us informed every step of the way and was very helpful!
Great team!
Good experience
Sabina was simply amazing! Drive almost two hours to come back to her
We highly recommend Scott Matthews at Courtesy Ford in Portland. He really listened to our concerns, questions, and needs instead of just going through the process. Ron and Susan Lowery
The service guys & gals here never let me down. I will always bring my First Transit van to Courtesy Ford!
Great experience! Sabina at Courtesy Ford Lincoln made the experience easy and enjoyable. I ended up walking away with the car I wanted at a price I was happy with thanks to Sabina!
easy car buying experience salesperson let us have as much time as we needed without any high pressure sales
Amazing experience in the service department. Veronica’s communication was great and she was so incredibly helpful getting my appointment set up for a recall to be fixed on my vehicle. As a busy mom she really saved the day. Extremely happy I originally bought my suv from here.
Had a great experience with Courtesy Ford and Scott Matthews. Thank you Scott, for picking us up from the airport to come and pick up our new vehicle, for the quick and easy paperwork process and sight seeing recommendations! We give you our five stars!
Sabina is the sweetest and most helpful lady I’ve ever met! She helped me find the perfect family car and I’ll only ever purchase any cars through her from now on! She really goes above and beyond to get you your perfect match. Ask for Sabina!
Sabina at Courtesy Ford was amazing to work with! She was super knowledgeable about the vehicle we were purchasing and the thing we loved the most was that she wasn't a pushy salesperson. Sabina was very factual, gave us space to think things over, and was ready to complete the sale when we were ready. She truly made the experience painless! Thank you so much, Sabina!
Sabina was sooo great she was so kind and helpful!!! I felt no pressure whatsoever and she had all the knowledge. And last but not least talk about a looker!!! She was so beautiful if I wasn’t sitting there with my wife I may have even tried to take her out to dinner. I still think about her…
Sabina got me a great deal on the mustang I was looking at and answered all my questions. Top notch customer service
Great customer experience. My partner and I worked with Sabina and Jack to get a bronco sport badlands. Felt like an easy environment to feel comfortable in and very friendly. And most importantly, Sabina made sure my thoughts, wants, and concerns were heard. They were able to find exactly what I wanted and delivered in a timely matter.
William in parts was extremely helpful finding hard to find parts for my '96 Explorer..!
Jeffery was my sales man and he was amazing and great to work with and very understanding but the finance team isn’t so great they kept telling me what I needed to do and things like that and once I did them they wanted more for me and they asked me to come in and try to buy a car again and then it didn’t work, they kept getting my hopes up and giving me the run around. Not the best finance team but the sale people are great
Shout out to Scott, sold me a great ride!
Very easy to deal with. Delivered the car to is next day. Great service all around
I was given an appointment in a timely manner; Bryan always takes care of me. My car was picked up and brought back. I've never had to take my car back for the same problem. Excellent service, friendly atmosphere and I love my contact person Bryan.
We just picked up our 2nd new truck (Hybrid F-150 and Hybrid Maverick) in 2 years from Courtesy Ford Lincoln in Portland. Hunter and Austin Whitlow are awesome to work with. Great service! You can trust them to take care of you.
I had an older Focus with a slow coolant leak. They saw me right away, found the problem, and fixed it that day. Great communication throughout, friendly staff, easy location to get in and out. I'm going back when the car needs a major service. I've been thinking about getting a Bronco or Maverick, and if I do, I'll just go here.
Luis from Courtesy Ford provided a kind, knowledgeable, and expedited response during my vehicle maintenance visit. I appreciate the time and care he took to provide excellent customer service!
We didn't end up purchasing a vehicle from Courtesy at this time, but the service and flexibility presented by Clyde and Steven (sales manager) were top notch. They went above and beyond to try and make a deal. Truthfully, the only reason why a deal wasn't made was on our end. We just aren't ready to buy! Recommend asking for Clyde when you visit Courtesy. You won't be disappointed.
We found a cute lil’ red used Prius that ticked all the boxes for our needs. It was funny to go to a Ford dealership to buy a Toyota, but it was the car we wanted at the price we wanted. Scottie Matthews assisted and was totally groovy! He knew what I wanted and didn’t try to get me into the new GT Mustang, although if I were interested I’d definitely talk with him. Everyone at the dealership was very nice, even though the lot was frozen over and test driving was more complex. I have been condescended ...
Brian was amazing and detail oriented. 5/5
Scott was very professional we are very happy with the suv he helped us get. He was a pleasure to work with highly would recommend Scott if you need a good car and fair deal!
The tech who worked on my truck was great! I spoke with Sabina while waiting and she was extremely nice and helpful in sales as far as knowing the product and helping with any questions I had.
I just purchased a used car from Courtesy last week and had a great experience. Scott Matthews was my salesman and he was very supportive throughout the whole process. He made sure that we got the best deal possible and took all the time that was necessary to do so. I highly recommend Scott to help find you a new car!
Scott Matthews at Courtesy Ford helped me buy my new (to me) Kia hybrid that I love! He made the process super easy and I am very happy with my vehicle. Thanks a bunch!
Go see Christopher Soto! Super friendly and easy to work with.
Go see Chris Soto at ford courtesy! Made our experience very easy and smooth
Easy and fun experience! This will be my 4th car purchased from here. They always give me a good deal. Highly recommend
Scott was the guy that helped us there. he was great to work with
Worked with Scott today and he was a great help. He was super honest and kind and helped to make sure I was supported through the experience. Would highly recommend!
My oil change was easy and convenience, very friendly people and helpful
Thomas was very helpful Super knowledgeable! Thank you Team Courtesy!
Had an issue with my financing but manager stepped in and got everything taken care of. I left with even better rate than my bank gave me. Will buy all my vehicles here from now on.
I called every dealership in Portland for quote on new Mach-e. Not only did Courtesy have the best price, but salesman actually knew what they were talking about with electrics.
Amazing service experience at Courtesy Ford! Advisors went the extra mile, repair completed to Ford specs so quickly. In a time when we’re all too often disappointed in customer service, this was a gift! The courtesy Ford service department really shines. Thank you all!
I had my Maverick serviced at Courtesy Ford in Portland a few days ago. The people are great and the service was excellent. On top of that they offered free transportation to my home (so I did not have to wait at the dealership) and free car delivery at my home after the service was done. Highly recommended.
Excellent service, vehicle ready on time. No complaints for over 20+ years. I recommend not only the service department, but also the sales department. I've purchased 5 cars from Courtesy Ford and see no reason to go elsewhere.
Bought a 23 Explorer last week and Sabina was such a great help and made the buying process so easy! I am so happy with the service I was provided at Courtesy!
Had a great experience with sales rep Sabina at Courtesy Ford. She was honest and patient with my apprehensiveness of getting a new truck. She promptly responded to me on a daily basis and provided me with information throughout the entire transaction. Ultimately, she facilitated a smooth process that allowed me to go through with my purchase, and I couldn’t be happier. I generally don’t anticipate such an encounter at dealerships from past experiences. However, Sabina was sincere, and provided a natural tempo to my overall decision. Happy F-150 owner here. 👍