Customer Testimonials
The servicing of my Aviator could not have been easier. I will only buy Black Lable vehicles. Courtesy came to my house to pick up my car for service and left me with a loaner of the same model and year. They coordinated around my schedule to make it convenient for me. Outstanding customer service.
Routine maintenance oil change, etc. plus a repair to the right rear passenger door handle and lock, reconnection of an internal cable! Upon return, Raul noticed a strong burning oil smell and said I should mention it to the Service Dept. not the first time it’s happened. Drive thru workers even notice it.
One of the best dealerships I’ve ever used! They staff was all very knowledgeable and friendly!! Exceptional customer service!! Thank you for making my car buying experience fun!!
My formerly very reliable 2002 Ford Explorer, purchased new, with 130,000 original miles, quit running. I had it towed to Courtesy Ford and, after at least four trips to the facility and over $6,000 paid for repairs, my vehicle still will not start and run. I want the Explorer for tasks my new Honda SUV cannot do easily and have studded snow tires for it for winter use - if I could use it. This experience has entailed at least four tows to Courtesy, many days in the shop, much inconvenience and expense, and I'm right where I started. And I had ... Read More DealerRater - May 8, 2026
Variety of service offered by this dealership is exceptional. We especially like the mobile Home Service.
Vehicle went in for service - and came out with inoperable systems - that were functioning when the vehicle came in. Service took over a week, anf the vehicle came back dirtier than when it went in. The voice commands were fully operational when I put the vehicle in. Completely inoperative when I got is back
Zach was wonderful. He explained everything to us about our new Bronco and got me the exact color and type that I wanted. We have bought many vehicles from Courtesy Ford and this transaction was one of the best. Thank you Zach and Courtesy Ford
Went in for my 5000 mile oil change as I have for the past 5 years and was very disappointed in the service I received this time. Last time I was there they change out a front headlight that was out and when we got home it was pointing sideways which we did not realize till nighttime. We live about 40 minutes from the dealership and decided to wait till this time to let them know and fix. Unfortunately, after explaining to the service lady what happened, she said they would have to take the front bumper off and take it next door ... Read More DealerRater - Mar 27, 2026
Steve Huffman got the commission but at best he was mediocre. Did not do his follow ups I was asking for nor returning my calls. After saying, after I asked, he mentioned interest rates as low as 0% or 2.9% which was wrong! And, while I eventually just decided to purchase the regular Navigator, what I was asking for (Reserve L) was bit the vehicle I was told. Do not know if that could be hung on Steve but Thomas caught it. Will tried explaining the interest rate situation but this calamity was ultimately the result of a lack of diligence on ... Read More DealerRater - Mar 10, 2026
It ended up fine, although the change to the Quicklane program had not been communicated. But everything worked out fine!
The service was great. Serviced my car in the time I was quoted. Nice people
Was thrilled when I was offered courtesy valet delivery of my car to my home. I have only had my car serviced here and had never been given this wonderful option. It made my life easier since I didn't have to coordinate a ride to pick it up. Loved that service!
Brian made sure my car was in and out as soon as possible thanks again
This is my first new car i cant say enough great things about this company from start to finish the sales team was great no hassle and very patient with me they have gone above and beyond to be helpful and get me exactly what i was looking and cant beat the pricing great job guys
They are very helpful. The last two times we went in without an appointment and they were able to squeeze us in. Service department doesn’t disappoint.
This dealership allowed me to do everything online so when I actually went in, I had the financing figured out and was able to just look at and test drive the vehicle and go from there. There was an issue with the back hatch not working with the power lift, but they took care of that. Their service department was already closed when I was there so the Salesman went to an auto parts store to get a fuse. They ended up discounting the price of the vehicle. They didn't try to up sale me on every thing like ... Read More DealerRater - Feb 19, 2026
The sales process was smooth, honest and relatively quick. Mike McClure did a great job. We completed the entire process same day.
This is the second Lincoln we have purchased. The transactions went smoothly and all personnel involved were courteous, and helpful.
Courtesy Ford was very helpful with getting a timely appointment when I need it, and was greeted promptly when I arrived. thank you
I have bought and traded three vehicles in the last 5 years here and they always have great sales and customer service and easy transactions
I flew over from Hawaii and bought a nice 2025 F150 Super Crew. I've driven it 3000 on the mainland and am shipping it over to the Big Island next week. Thank you Tony and Rick for the great deal. Mahalo!
Courtesy Ford has been the greatest with my husbands and my purchase of the new 2025 Bronco Big Bend. Thomas, our salesman was wonderful. Very professional, explained everything in detail to where we understand. He is very knowledgeable and in no way pushy. Keep up the great experience Thomas.
Everyone was amazing even when we asked to test drive the one on show room floor! All said no problem we will move some things around to get it out for you! Most dealership would not want to even do that unless they know you are going to purchase it!
Talk about courtesy, you really live up to the name. My daughter and were greeted very pleasantly I had my mind up for the car I wanted and was shown the exact car
This was the best experience I have had purchasing a vehicle. Cristian made the process easy. His response were very quick.
Most of the deal was done through email, as I was out of town and in a different time zone. I was given a quote that was better than their online price. A little more haggling I got a great deal!
We set a date for pickup, and everything was ready. It was a smooth process. I can't thank Cristian enough! My experience with another dealer at the same time was less than desirable, they were very slow ... Read More DealerRater - Jan 14, 2026
I recently purchased a 2025 Ford Maverick. The buying process was mediocre at best, unfortunately for them we had just bought my husband a new vehicle the day before from a different dealership and they set the bar very high. The only reason I didn't was because they didn't have the make and model I wanted. There was no follow up call from sales to see how I liked the vehicle, nothing. That's not where it ends though. At a little over 200miles I had a check engine light come on. From the moment I called I was ... Read More DealerRater - Jan 12, 2026
Awful service bad communication took way way too long no respect for thethe customer will not return my car to this dealership
From emails, texts, sales and finance Courtesy Lincoln was our best car buying experience we have ever had. Special Thanks to Christian, Travis and Will. These good folks made the whole time a breeze. I never felt pressure or worried I was not getting great value. Kevin and Linda
The salesman was professional offered me drinks, a comfortable place to sit while I waited. He made sure I saw all the vehicles that fit my parameters. I was very satisfied.
Prompt, courteous service from all of the personnel we encountered. Straightforward and thorough explanations of the cars features and of the costs.
service center waiting area was comfortable I dosed off before getting free coffee. thank you.
The was service was good, all of the agents were courteous and helpful. I will be back for my six months' service. Thank you.
After having a bad experience at another dealership, this dealership stepped in and took care of me.
Contacted them about a vehicle, a representative got back to me took a video of the vehicle. Talked about price, scheduled a time to view and test drive. Representative was waiting for us, we test drove it then started the paperwork. Process took less than 3 hours. Upfront , honest, & efficient. Personal attention to customer and low pressure approach was very much appreciated. Miie M. Was our representative. I encourage you to visit this dealership for a good expierence on your next car buying expedition. Tammy
No hassle or high pressure tactics. Including a trip to the bank for a cashiers check, I was in and out with a new car in less than 4 hours.
Always great customer service & Friendly. Communication is always been transparent all the times that I have been there
Courtesy Lincoln has consistently done everything to help make my purchase of my Lincoln a real pleasure. The after sale service has been easy and complete.
Responsive and reliable, Service Advisor Tashia did a great job. She ordered the part needed and scheduled an appointment for the next morning. Additionally, she had my vehicle delivered after its completion. Btw, I had never been to this dealership before, however, I will be back. Thank you Tashia and thank you Courtesy Ford.
Great experience and Brandon did an excellent job from start to finish. He walked us through every detail of our new Navigator and made the process painless.
Horrible experience. My vehicle is in the service department ALREADY. Haven’t even had my vehicle for two months. They said they dont know “what I did to the vehicle in two months”. NOT EVEN TWO MONTHS. I let him know i bought a warranty that they told me would cover everything the vehicle might need because it did have 100k miles.Sales and service and the ladies answering that phone. It is currently still in service & we dont know the next steps. Went in to speak with Zac yesterday and waited 45 min until it turned 5 because the receptionist ... Read More DealerRater - Nov 20, 2025
Courtesy Ford responded to my question about the tire pressure system on a 2025 Explorer with service employees who reset the monitoring system. The system reset took about thirty minutes to complete and check that it was reporting correct tire pressures in each location. The service department was very helpful with correcting the problem.
Courtesy Ford Lincoln made the car buying process fast and easy. They worked with my situation and my budget to get me a great car!
Complete lack of service. I found the car I wanted, they drug their feet and failed to get it transferred (even though they tried to get me to sign a title application with the VIN, for a vehicle they did not have).
Finance person, Sonny, was unhinged and slammed his hands on the desk before leaving the room and yelling through the Lincoln office.
Requested mgr contact me, so I could work with another sales rep. Mgr never made contact.
Contacted the dealership that had said vehicle and received great service.
Check KGW for articles on the history of complaints ... Read More DealerRater - Nov 6, 2025
I purchased a car from this dealership and was helped by Christopher, who made everything sound like a great deal. Unfortunately, less than a month after buying it, I started having major engine problems. When I reached out for help, they refused to provide a rental or take accountability, even though the issues happened right after purchase.
I feel completely misled and taken advantage of. The car was clearly not in the condition I was promised, and the lack of customer support has been extremely disappointing. Be cautious when buying here — they’ll tell you what you want to hear ... Read More DealerRater - Nov 5, 2025
Very disappointed in the female service advisor. She changed the facts and it’s been 2 months since truck was last in (3 times in 8 months and supposedly it’s “normal “) and she still hasn’t finished the paperwork so I can see what was said/done. Service manager is not much better as they haven’t helped at all. Their phone system sucks because you can’t ever get a hold of anyone. Major letdown and wish I had bought truck elsewhere.
Easy to schedule appointments. You can wait in waiting room. They inform you of any additional work so you approve it before having it done. Good pleasant people. They do good work.
Excellent service from Brandon and his Team, We traveled from Washington State and it was well worth it.
Great service! Big thanks to Veronica and the entire service department. Another shout-out to my guy Steve on the sales floor. You the realist, brotha! Thanks Courtesy Ford!
The dealership was courteous and efficient throughout the entire process. I would highly recommend Courtesy Ford
Our Sales Representative Scott Matthews was very helpful in finding the exact F150 we were looking for. He went the extra mile to get the truck to the dealership. Scott spent time familiarizing us with many of the myriad features of our new truck. I would definitely recommend Scott to anyone looking purchase. New vehicle.
Brian S. Tech is awesome to work with. Brian explains everything in detail that I easily understood, and Brian listened to my concerns. Thank you for making this service experience hassle free.
Very helpful in all aspects of my car buying journey. The sales person Scott Matthew's was ultra friendly and very helpful.
The salesman, Tony Jackson went out of his way to make sure the sales process was easy and afterwards, helped me make sure moving all of my property from the old vehicle to the new vehicle was complete. Additionally, the GM, Rick, introduced himself, thanked my for the purchase and also offered to help me with moving my personal belongings from the vehicle.
Very good service. The service people were very knowledgeable and helpful in answering the questions I had asked them.
When I first reviewed Courtesy I gave them 5 stars for the sales process, but their after the sale customer service is horrible. A few months after I picked up a brand new F350 Platinum from them I discovered a paint flaw on the bed of the truck. I brought in to them. I talked to a sales manger named Steve Wallace who brought out the body shop manger Rob Nixon. They both looked at the truck and acknowledged the flaw in the paint. Rob tried to get pictures for Ford but none showed the flaw. He asked me to take ... Read More DealerRater - Sep 8, 2025
Ivan Zendejas at Courtesy Ford Lincoln in Portland, Oregon, made our 2025 Bronco Outer Banks purchase absolutely seamless - even though we bought it sight unseen while on an Alaska cruise! His professionalism, clear communication, and genuine care made the process stress-free. We couldn't be happier and highly recommend Ivan to anyone shopping for a new Ford or Lincoln. - Clark & SaraNell
This last vist with Alyssa as my service advisor was great and she was very helpful. Prior to this all my other visits have been horrible. The worst communication I have ever had with any business. Set a appointment and truck sits for a week plus before it gets looked at. Have to drive to the dealership to get updates because nobody answers the phone. Bring it in for the same issue multiple times because they drop the ball over and over again. Im very excited that my warranty is expired and I can use any shop I want now. ... Read More DealerRater - Aug 31, 2025
I had such a great experience with Sherry + Scott. I always feel so taken care of when I come here and am a customer for life! Their attention to detail, care and communication are excellent!
Scott MATTHEWS at Courtesy Ford answered all my questions and didn’t push anything other than what I wanted. A truly unique experience. He will treat you right.
Scott was great, reapondes promptly to my questions, and was super helpful! Very pleased with the service and purchase!
Mike McClure was fantastic to work with. We had a particular Maverick in mind. It was in transit and he kept us posted every step of the way. Once the truck was at the dealership we got immediate outreach and he took us through the sales process as quickly as possible. Absolutely would work with him again if we were looking for another vehicle.
They got the job done. Was supposed to be 45 mins but took 90 mins. All business no personal connection. Didn’t go over the inspection results, but did get a checklist. No comments about vehicle condition.
My service at Quick Lane today was perfect. But when I purchased my Ford I did not get good service. I repeatedly called for information and help and got nothing. I'm very disappointed. I did come in for my free oil change today and the young man had great customer service skills. But other than that it's been disappointing
Courtesy Ford has been my dealer/service agency for 27 years. The service staff, especially Brian Sterrett, are awesome - friendly, knowledgeable, accurate. The sales staff are willing and able to answer questions and help without being pushy. Sherry Gaylord, in the Customer Care center goes above and beyond to help the customer get what they need.There is no need to go anywhere else for any help needed.
Clyde has always been great to work with we just had to get past the great deal guy and everything else went good buying a mustang.
Very quick and efficient. My car needed service and I needed a key replaced. It all worked. Thank you.
2 star for SCOTT MATTHEWS. Not very friendly, showing the car. Nowhere to be found the day I bought the car. Gave the impression that the car comes with a charger which he needed to locate, but then when signing the papers, I was told NOP, no charger for you! 5 star for Foad (didn't get his last name).
Sabina was very respectful and attentive during the entire process. She was juggling 3 customers, but we never felt abandoned. She explained everything very clearly and thoroughly.
Sherry Gaylord always goes above and beyond the call of duty. I definitely feel well taken care of at Courtesy Lincoln Ford, along with Laureen, Brian and the team.
Low pressure. Received a good deal considering the popularity of the Maverick. The Ford promotion was the motivating factor to purchase before the 2026 models come out.
Overall Courtesy Ford is a respectable business. Perfection isn't achievable - but a strong employee base with dedication and pride matters. Courtesy Ford has great sales force, and customer service is better than average. Service department gets a plus for honesty.
great service they were willing to stay past closing the make the deal on the last day of employee pricing
Very recommended people. Very fast and good job. Thank you very much for both cars.
I’ve been a customer for over twenty years and have purchased two cars. Service has been excellent and professional consistently.
I purchased my car in 2013 and this is the first time I've had a problem after 118000+ miles other than tires, recalls and oil change and recommended mileage service. I guess I trust them to work on my car although I could have had it looked at elsewhere for less.
Called for an oil change and got an appointment the very next day. Service was performed on time and I was able to wait for the work to be done. Brian was very professional.
the sales person Scott Matthews was nice and accommodating, can not say the same about the financial personal Will, disrespectful pushy and full of it, try to sale me an extending warranty and made up a false statements about powertrain manufactory warranty,
Good service of the truck and myself, gave me a ride to the dealership when the truck was finished. They have always done a good job,
Worked with Austin on a purchase of a Lincoln Navigator. He was great. I’ve been shopping for a car for a month or two, visited a few dealerships, including GMC and Lexus on several occasions - and most of the time the salesmen knew less about the car in question than I did, which was extremely annoying. Austin knew his stuff, and I appreciated that. His knowledge contributed to my final decision to make the purchase.
Be very careful about the sales technics of this dealer. Information such as the dealer inspection report was asked for multiple times and ignored with a response that the truck looks and runs great. Videos were provided as I am an out of state buyer but conveniently did not show any dents. When the salesman was asked about any imperfections all we got was looks great. The sale/transfer of vehicles was pushed by the salesman to later in the evening making it hard to see some of the imperfections that could sway the deal. After completing the sale I ... Read More DealerRater - May 21, 2025
Excellent service, Sherry Gaylord is the best! Samuel, service technician was wonderful on proactive updates.
Recently purchased two '25 Lincoln Navigators for our companies fleet. Scott Matthews of Courtesy Lincoln was a pleasure to work with (very helpful). Delivered one of the Navigators to my associates home and picked up our trade vehicle. Recommend working w/Scott M @ Courtesy Lincoln.
Brian is the best service writer at Courtesy Lincoln. The easiest to work with. Highly recommend
Alyssa went and above and beyond for me, the service department was unable to find a leak but she went back and made sure they found the pinprick causing my tire pressure to go low. I could easily have left the lot with a potential tire blowout on my hands without her diligence!
Very attentive.. Very informative. Pleasant to talk to. Patient. Very nice dealership. I’m happy!
Alyssa and Veronica were great. They were very helpful, gave me clear expectations and followed through with everything they said. Excellent communication. My vehicle was ready right on time.
Gave me a good price, followed through on it with minimum of difficulty. Was out of there inside of an hour.
Service Advisor Brian was a huge help through every step. Kind, courteous, and professional. The shop is well lit and clean which is an indicator of pride, starting at the top and everyone that works there. Courtesy has my business for sure.
Great place with very helpful, professional, and friendly employees. They took their time to fully explain our questions. We came out with a great deal, even on our trade-in.
Very good, explaining all details. Was confident in the whole process. Clyde was great. So was finances
I only take my truck to courtesy ford for all the maintenance. Jessika has been my service person the last few times and has done an excellent job keeping me informed of what need to be serviced and how long it will take. I will continues to use them for my service needs.
thank you. your car service is great. a great convenience for me and my famiky
Great service! I am very impressed with Courtesy Ford! The picked me up and dropped me off! They kept in close contact with me in regards to every decision.
We are long term customers of Courtesy Ford Lincoln. and have had both Ford and Lincoln vehicles. Both their sales/lease people and their awesome service division staff have watched over our service and vehicle interactions for decades. We couldn't be more pleased. We consider them true partners. While service appointments can be scheduled based on the recommended dates and mileage, they are also ready should an emergency occur. Battery or engine light warnings are addressed despite a very busy service department. Expectations are managed and reasonable accommodations are made. We are extremely pleased with their continued performance - ... Read More DealerRater - Apr 19, 2025
Had a recall notice, they came to my work and fixed the issue in 15 minutes. Great people thank you.. AAA+++
Brian always does a wonderful job taking care of my SUV when needed! I left a message Saturday 4/6 for Veronica to call back, she never called and still has not! I called on Monday 4/7, spoke with Shari and she was able to make an appointment with Brian first thing Tuesday, which is great. I will never try to work with Veronica again!
Clean and friendly. Knowledge of the product past and present was helpful. What changes ford and Lincoln have made over the years. Steven and Brandon’s team help to make up for the past bad experience with the courtesy ford/lincoln.
Always good care and quality service. I have been getting my car&service from Courtesy Ford since 2007.
I went in for a Ford Recall, and in 5 months they stalled and did nothing. I had to start over with another Ford Dealership and they got the job done in 3 months. I would never use their collision shop again.
Always a great place to service my vehicle.....I moved to Oregon 9 years ago, and Courtesy is my go-to for anything that pops up on my vehicle.
