Customer Testimonials
Low pressure. Received a good deal considering the popularity of the Maverick. The Ford promotion was the motivating factor to purchase before the 2026 models come out.
Overall Courtesy Ford is a respectable business. Perfection isn't achievable - but a strong employee base with dedication and pride matters. Courtesy Ford has great sales force, and customer service is better than average. Service department gets a plus for honesty.
great service they were willing to stay past closing the make the deal on the last day of employee pricing
Very recommended people. Very fast and good job. Thank you very much for both cars.
I’ve been a customer for over twenty years and have purchased two cars. Service has been excellent and professional consistently.
I purchased my car in 2013 and this is the first time I've had a problem after 118000+ miles other than tires, recalls and oil change and recommended mileage service. I guess I trust them to work on my car although I could have had it looked at elsewhere for less.
Called for an oil change and got an appointment the very next day. Service was performed on time and I was able to wait for the work to be done. Brian was very professional.
the sales person Scott Matthews was nice and accommodating, can not say the same about the financial personal Will, disrespectful pushy and full of it, try to sale me an extending warranty and made up a false statements about powertrain manufactory warranty,
Good service of the truck and myself, gave me a ride to the dealership when the truck was finished. They have always done a good job,
Worked with Austin on a purchase of a Lincoln Navigator. He was great. I’ve been shopping for a car for a month or two, visited a few dealerships, including GMC and Lexus on several occasions - and most of the time the salesmen knew less about the car in question than I did, which was extremely annoying. Austin knew his stuff, and I appreciated that. His knowledge contributed to my final decision to make the purchase.
Be very careful about the sales technics of this dealer. Information such as the dealer inspection report was asked for multiple times and ignored with a response that the truck looks and runs great. Videos were provided as I am an out of state buyer but conveniently did not show any dents. When the salesman was asked about any imperfections all we got was looks great. The sale/transfer of vehicles was pushed by the salesman to later in the evening making it hard to see some of the imperfections that could sway the deal. After completing the sale I ... Read More DealerRater - May 22, 2025
Excellent service, Sherry Gaylord is the best! Samuel, service technician was wonderful on proactive updates.
Recently purchased two '25 Lincoln Navigators for our companies fleet. Scott Matthews of Courtesy Lincoln was a pleasure to work with (very helpful). Delivered one of the Navigators to my associates home and picked up our trade vehicle. Recommend working w/Scott M @ Courtesy Lincoln.
Brian is the best service writer at Courtesy Lincoln. The easiest to work with. Highly recommend
Alyssa went and above and beyond for me, the service department was unable to find a leak but she went back and made sure they found the pinprick causing my tire pressure to go low. I could easily have left the lot with a potential tire blowout on my hands without her diligence!
Very attentive.. Very informative. Pleasant to talk to. Patient. Very nice dealership. I’m happy!
Alyssa and Veronica were great. They were very helpful, gave me clear expectations and followed through with everything they said. Excellent communication. My vehicle was ready right on time.
Gave me a good price, followed through on it with minimum of difficulty. Was out of there inside of an hour.
Service Advisor Brian was a huge help through every step. Kind, courteous, and professional. The shop is well lit and clean which is an indicator of pride, starting at the top and everyone that works there. Courtesy has my business for sure.
Great place with very helpful, professional, and friendly employees. They took their time to fully explain our questions. We came out with a great deal, even on our trade-in.
Very good, explaining all details. Was confident in the whole process. Clyde was great. So was finances
I only take my truck to courtesy ford for all the maintenance. Jessika has been my service person the last few times and has done an excellent job keeping me informed of what need to be serviced and how long it will take. I will continues to use them for my service needs.
thank you. your car service is great. a great convenience for me and my famiky
Great service! I am very impressed with Courtesy Ford! The picked me up and dropped me off! They kept in close contact with me in regards to every decision.
We are long term customers of Courtesy Ford Lincoln. and have had both Ford and Lincoln vehicles. Both their sales/lease people and their awesome service division staff have watched over our service and vehicle interactions for decades. We couldn't be more pleased. We consider them true partners. While service appointments can be scheduled based on the recommended dates and mileage, they are also ready should an emergency occur. Battery or engine light warnings are addressed despite a very busy service department. Expectations are managed and reasonable accommodations are made. We are extremely pleased with their continued performance - ... Read More DealerRater - Apr 20, 2025
Had a recall notice, they came to my work and fixed the issue in 15 minutes. Great people thank you.. AAA+++
Brian always does a wonderful job taking care of my SUV when needed! I left a message Saturday 4/6 for Veronica to call back, she never called and still has not! I called on Monday 4/7, spoke with Shari and she was able to make an appointment with Brian first thing Tuesday, which is great. I will never try to work with Veronica again!
Clean and friendly. Knowledge of the product past and present was helpful. What changes ford and Lincoln have made over the years. Steven and Brandon’s team help to make up for the past bad experience with the courtesy ford/lincoln.
Always good care and quality service. I have been getting my car&service from Courtesy Ford since 2007.
I went in for a Ford Recall, and in 5 months they stalled and did nothing. I had to start over with another Ford Dealership and they got the job done in 3 months. I would never use their collision shop again.
Always a great place to service my vehicle.....I moved to Oregon 9 years ago, and Courtesy is my go-to for anything that pops up on my vehicle.
I brought my car in for new tires, an oil change, and for them to fix my A/C compressor. I was told the car would be available 3 days later on Monday and that they would keep my car over the weekend. The car actually finished on Friday, more than 4 days after I was quoted because their tire vendor didn’t show up. I was quoted for $3000 for all of that work which is insane considering the condition they left my car in.
When I dropped off my car I had just got it detailed about a month prior and ... Read More DealerRater - Mar 23, 2025
The service provided was outstanding and I would whole heartedly recommend this dealership to anyone interested in purchasing a new vehicle. the personnel were warm, welcoming and very knowledgeable.
The team at Courtesy Ford is great and very low-pressure. Our salesman, Stephen, really knew the vehicles well and went out of his way to make us comfortable while ensuring we got the exact package and model we were looking for. And our Finance Mgr, Will, couldn’t have been more thorough when explaining the details of our lease. I can whole-heartedly recommend this dealership to anyone looking for a new Ford.
I have bought or leased 5 or 6 cars from Courtesy Lincoln/Ford, and have had good experiences each time. Promises made, promises kept. Good folks there!
Jessyka in service department is top notch. Highly recommend. She takes great care in dealing with customers
Brain was great. He reached out numerous times to provide an update and status. They accommodated my times to drop off & pick up. I have been going to Courtesy Ford for over 18 years and will continue.
I was actually at the Quick lane location / Courtesy Ford. I had a brake issue. seized up brake caliper. When I called they said bring it in and we'll get right on it ! In approx. 2.5 hrs. I picked up the car with a new brake caliper and was on my way. Could not imagine being any more pleased with the service ! Thanks again .
Going to the Service Department worked so much better than going to Quick Lane. So glad that's an option!
Salesman and finance manager were deceptive in the sale of the vehicle, maintenence contract and referral fee. They were very caring during the sale and afterwards they showed no concern. The maintenence department was very friendly and caring.
Brian at Courtesy Ford Service was fantastic in resolving the issues going on with my 2024 Ford Expedition Max Limited. After the dealership that I’ve been doing business with for over 10 years basically refused to repair a warranty issue that occurred in my brand new vehicle in less than 100 miles. However, Courtesy Ford Service took care of my vehicle and got me back on the road faster than expected! They are now my preferred dealer. Thank you Courtesy Ford!
Brandon worked with me to get the car I wanted. I had a deposit on one vehicle and was able to switch to another painlessly. He answered any questions promptly and kept me informed on vehicle availability, and taking delivery was a breeze. Highly recommended place to purchase a vehicle.
I have purchased at least 10 cargo vans for our business from Courtesy Ford over the last few years and I have been completely satisfied with the level of service I receive.
This is my favorite place to go for service. Everything is finished in a timely manner and I am not pushed to buy a new vehicle. Most dealerships will make you wait for hours and try to get you to buy something. Not this place!
Mobile service at its best. The techs called and came early which was great. They completed a recall in around 30 minutes and were gone. I only had to sign paperwork and hand over key then retrieve key and lock my vehicle. These men were polite, informative, friendly and efficient. A job well done.
They picked up our Navigator from our home for the exterior and interior coating and to find a leak in the sunroof. I love the fact I did not have to take the car in myself. We also received a loaner that was the same style as our Navigator so we did not feel like we lost our car. They fixed the leak and applied the coating and are returning the car shortly. Sherry kept my in the loop.
Very friendly and helpful. Easy to schedule service. Check in process was quick and smooth.
The staffing at the Courtesy Ford Main Service Shop are always so professional! On Saturday, 3 of us went to QuickLane, but a sign on the door said QuickLane was closed on 1/25 due to staffing issues. We went to the Main Service Shop at Courtesy Ford, and Zach was the only employee working the desk. He is very professional, bends over backwards to ensure all the customers (including myself) are taken care of the right way the first time. The other service mechanics who did the service on my vehicle were also phenomenal!
Emiliono was incredibly easy to work with, very responsive and had everything ready to go exactly as we discussed when we got there. It made the buying experience very easy and I would highly recommend.
I’m grateful that they got me in quick and the price is do- able . These are honest people . They tell you if something’s wrong or not wrong . I appreciate them . Courtesy ford is the only place I go . The shuttle service is so needed so im happy they have it. From : Susan Carr
Sales person was great. Went above and beyond. Spent the necessary time to answer all my questions
I recently purchased a new 2024 Ford F-350 from Courtesy Ford, and the entire experience was outstanding! Austin Whitlow was my salesman, and he went above and beyond to make the process smooth and enjoyable. He was incredibly knowledgeable about the truck’s features, attentive to my needs, and transparent throughout the buying process. From the initial test drive to signing the papers, everything was handled professionally and efficiently. If you’re in the market for a new vehicle, I highly recommend Courtesy Ford and Austin Whitlow for a top-notch car-buying experience!
Put a deposit on a new F-150 from the factory. Had all the options I wanted and the perfect color. I wait a month for it to arrive, and get a call that it's on the lot. I'm 3/4 in to a 60 mile drive to go pick it up when the salesperson calls and tells me it's the wrong truck. Head back home. Another week goes by, another call. This time it's the right truck, but with an ugly paint defect on the passenger side a-pillar, and damage to the front bumper. Paint's going to be ... Read More DealerRater - Jan 6, 2025
Excellent, well run, dealership with high customer service standards. We have had great experiences at Courtesy Ford for many, many years.
This is a good dealership because of the people like service person Brian S been go Great
Awesome Service, On Time and Professional Work. They were able to answer any questions I had. And when the work was done the area was so cleaned up it was like they were never there
Austin at courtesy ford was amazing to work with. He got everything taken care of in a timely and efficient manner.
My surface was done within an hour. My problem was the the service tech did not check my air pressure in my tires and it did not fill up my DEF tank. I was informed that both of these services would be done.
It was nice after many years of bad service experiences to get good customer service from Zack.
Informative, educated, and professional. Answered my questions clearly and did not waste my time. Happy with car.
Service department is very good. Parts department is is very difficult to deal with slow and poor service.
I was struggling to get in touch with a service advisor on the phone so I tried to schedule an appointment on line but the need was not listed so I just did full service. On the way to the dealership I was running late and tried again to contact service but was only able to leave a message. When I arrived the service advisor I was given on line was not working so that is when I was helped by the Best person, Able listened to all my concerns and made me feel as if I was their most ... Read More DealerRater - Nov 28, 2024
My service experience was overall very good but took much longer than expected. Veronica was responsive and great to work with.
I was in for oil chg etc great service. Was faster service than i expected.
You folks are wonderful. They were here on time and very professional. Thank you again
Fast efficient service, good communication, very knowledgeable service rep in Brian Sterrett, who is the big part of why I come from Vancouver to Courtesy Ford for my service work.
Been going to Brian in service for years and he has always taken exceptional care of my vehicles.
First of all, "Thanks-A-Million" to Jeffrey at the Lincoln ~Sales Dept. for his knowledge, patient, kindness and hard work for my Nautilus. Best experience!
Big thank you to Abel and Courtesy for promptly responding and setting up service appointment, minimized waiting time fixing cracked radiator and performing 60K maintenance. Everything went very smoothly and completed in a time as stated.
I had to take my old car in for a repair, and after some challenges, Brian in the service department far exceeded my expectations. While he was wrapping up the repair, I wondered into the lot and met Ben. In minutes I was test driving the bronco that I took home. He was great to work with, as well as Hunter who handled the financing. All in all it was a great experience and I highly recommend!
Love the new Lincoln showroom. Should figure out how to demonstrate the hybrids in the showroom as the battery was dead. Sonny (?) was awesome and the offer to deliver our new Lincoln to Bend was both surprising and welcome. Jeffrey’s effort to both drive the pass and teach us how the car worked was appreciated
Ben, our salesman, and Hunter, the finance manager, took great care of us! We had a no pressure situation that resulted in our top choice vehicle, with great protections. We would happily shop again!
It was extremely pleasant and efficient. Veronica was very helpful and called me to explain everything that they found.
Courtesy Ford is always so kind and helpful when I drop my vehicle off for service. They listen to my concerns and make sure the service techs address my issues every time. The turn around on my service is always reasonable and fast based on what is required for the repair. They always communicate diligently while servicing my vehicle whether it is through a call or text message. I feel like there pricing is fair, I've had other service departments charge more then fair value for parts. Lastly, they offer a free lyft (assuming your within a reasonable distance) ... Read More DealerRater - Oct 16, 2024
Consistent high standards, and always striving to improve. Also extremely helpful with my mobility issues.
Tony was a pleasure to work with. He treated me with respect, was direct, and knowledgeable.
The staff was a pleasure to work with from the start. We purchased a Lincoln Black Label Aviator and the closing was fast.
I love how well the service department takes care of my vehicles when I bring then in they always make sure I'm safe and my car runs great
Allways straightforward and fast service of vehicle. Great selection and service if you are looking for a new Ford.
Courtesy Ford always does a great job. Austin was very helpful throughout the entire process.
My truck was in for a recall, the work was completed in a timely manor with friendly service writer.
Brandon Adkins was a very thorough and knowledgeable salesperson, who helped me purchase a 2024 Nautilus. I had many questions over several visits to the dealership and he was timely about answering all of them. He was also excellent at ensuring that cars I planned to see were pulled up front and ready in advance, and even rushed to a local store to buy a bottled water on a hot day for our test drive. I cannot overstate how pleasant, thoughtful and thorough Brandon was throughout the transaction. Hunter in finance was also great and very knowledgeable. I am glad I ... Read More DealerRater - Sep 26, 2024
The service department always does good work. I marked good on the speed of service as I was told two to three days to check the car out and then time to fix the problem. For a single, senior citizen with only one car, it is a large interruption of my lifestyle. Because the brakes went out on Saturday evening, I could not get the car into the Service Department until Monday so I was four days without a vehicle. Mainly just frustration at the delay which Brian explained.
Great dealership, great service! Always able to get my vehicle in promptly for service and the service is excellent. They even sent a technician to my house to fix a couple of recall issues.
I had an appointment for routine oil change and tire rotation. They were ready for my vehicle when I arrived and completed the work is a timely manner.
Incredibly friendly and gracious staff! I stopped by to ask if I could charge my EV for an hour and they not only kindly allowed me to pull into the garage, but also offered coffee and a space to relax for an hour. A++ THANK YOU!
They refuse to replace a NEW truck that cannot tow with one that can. They know it's a problem, and wouldn't attempt to resolve at all other than to say I can trade it in and buy another of course making THEM a bunch more profit while costing me tens of thousands more Avoid these crooks at all costs.
Smooth and seamless
I had 3 hours of work done on my Ford Cmax at this dealership service department. They changed the oil and put in an oil filter and flushed my systems. No spark plugs. No tire rotation. Really, very little was done. I was charged $1250. in total. That's $400. an hour for labor for simple 50,000 mile maintenance. I will not be taking my car back to these people. I am sorely disappointed.
I just had the best car-buying experience of my life, all thanks to Scott at Courtesy Ford! From the moment I walked into the dealership, Scott's professionalism and friendliness stood out. He guided me through the process of purchasing a Mach-E Mustang with incredible expertise and genuine care.
Scott's knowledge about the car was impressive, and he took the time to explain every detail and answer all my questions thoroughly. He made sure I was comfortable with my decision and went above and beyond to ensure I got the perfect deal.
The entire process was seamless and enjoyable, ... Read More Google - Jun 29, 2024
The staff here goes far above and beyond. I highly recommend them for servicing your Lincoln vehicle.
The deal was more than fair. Negotiations were not back and fourth. Sales rep and manager were respectful. Dealer had person pick me up from the airport an hour away. Sales rep was patient and knowledgable. Manager was professional and kept to promises. Financing was fast and professional but everyone was friendly. I’ll try and send them more business in the future. Other Ford dealers need to learn by them.
Emilio was extremely helpful and accommodating considering I live in Seattle. He drove almost two hours to meet in the middle to deliver the car and answered every question and concern over the phone. The whole process was surprisingly smooth considering the circumstances and I cannot recommend the dealership enough.
The sales team, particularly Scott, took time and effort to find us the vehicle we wanted. They were incredibly gracious and easy to work with.
Austin was amazing to work with I highly recommend seeing him when you come in!
My salesman was Rick Smith. This was the second time I purchased a car from Rick. He is an excellent salesman and answered all my questions. This is why I bought my second car from him.
Mobil oil and filter service- tech was quick, knowledgeable and courteous. glad I signed up
